Shipping policy
Tovera Labs Shipping Policy
Thank you for choosing Tovera Labs. We want your order to reach you quickly and safely. Please review the details below so you know exactly what to expect.
Shipping Locations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. holidays will begin processing the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
Shipping Time
Standard shipping typically takes 7–14 business days from the date your order ships. Business days are Monday through Friday, excluding U.S. holidays.
- Delivery estimates are provided by our carriers and are not guaranteed. Weather, carrier delays, and high-volume periods may extend delivery times.
- If your order has not arrived within 14 business days of shipping, please contact us at help@toveralabs.com and we'll track it down for you.
Shipping Costs
- Free standard shipping on all orders over $70.
- A flat rate of $4.95 applies to orders under $70.
- Shipping costs are calculated at checkout and are non-refundable.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. Please allow 24–48 hours for the tracking information to update in the carrier's system.
Incorrect Shipping Address
Please double-check your shipping address at checkout. Tovera Labs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at help@toveralabs.com immediately — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Damaged Packages
- Marked as delivered but not received: Please check with household members, neighbors, and your building's mail area, and allow 48 hours — carriers sometimes mark packages delivered before they arrive. If it still hasn't turned up, email us and we'll help.
- Damaged in transit: Contact us within 7 days of delivery with a photo of the damage and we'll send a replacement at no cost. You do not need to return the damaged item.
- Lost in transit: If tracking shows no movement for 10 business days, contact us and we'll ship a replacement or issue a refund.
Holiday Delivery Notice
During peak holiday periods, carriers experience high volume and delivery times may be longer than usual. We cannot guarantee delivery before Christmas for orders placed after December 1st. Please order early to avoid delays.
Policy Amendments
Tovera Labs reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Contact Information
For any shipping questions, please contact us at:
Email: help@toveralabs.com
Business Name: Direct Brands LLC
Address: 30 N Gould St Ste N, Sheridan WY 82801